Aug 10, 2020
5 Things Ways To Authenticate A Hotel’s Hygiene Post Covid-19
With decreasing infection rates and a slight recovery from the pandemic, many hotel and restaurant owners are raising the question on how to prepare for the post-COVID 19 world of hospitality. While some fear a second wave with similar economic implications, others consider that the reopening of national hotels and restaurant industries can come quicker than expected.
However, it’s no surprise that the hospitality industry is going to see some tough times with the initial reopening of business globally, if experts and data across the board is to be believed.The travel industry will be a different world, and this change will come sooner than we think. The manner in which we approached our business is going to change dramatically.Almost the entire world is battling this pandemic and over 100 countries are in some form of lockdown so it’s not a localised or regional problem anymore. In this situation, we have recognised five ways by which you can authenticate a hotel’s hygiene measures:
Post Covid, contact less and contact light services are going to be in demand. While checking into a hotel, make sure to check they have pre-arrival services like online check in and check out so that human contact is at minimum. From ordering room service to housekeeping, keeping these requests digital is the best way to move forward.
It’s very crucial for the hotel staff to stay clean and healthy. Make sure the hotel is open is about their check ups on their employees. From thermal body checks to safety gear, they should be equipped with all.
While checking into a hotel make sure they are adhering to all the rules. First and most importantly, the hotel must not be within a containment zone. Then, it must adhere to all guidelines of social distancing and hygiene. It can only operate at 33% of capacity, and even within that, it will have to add a buffer—keep the room empty for at least 24 hours after a guest has checked out. Many of the facilities, like swimming pools, will have to stay shut for now and even though restaurants can open, they will only serve hotel guests for now.
Staff may no longer escort you to — or show you around — your room, and elevators are being limited to just the people in your party. The latter may not be as hard as it sounds, as more hotels are instituting maximum guest occupancy rates.
Perhaps one of the biggest changes will be to housekeeping services. Room cleanings will be more intense but conducted less often, at least for guests staying multiple nights. Unless specifically requested, most cleanings will be done after guests leave. The Hotel needs to make sure that the rooms are clean and that the staff doesn’t come in direct contact with their guests. It’s mandatory that the hotel empties the room and cleans it 24 hours before your arrival so make sure you ask the hotel for proof of the same.
Whilst preparing for the comeback, industry professionals must not forget one fundamental rule that built their past success: good service is based on friendly staff and happy clientele. Knowing their customers’ concerns, adapting operational processes to their new needs, and building a competitive advantage around them will mainly depend on how well business owners can listen and interact. Service is all about people – this is a basic fact that will remain so despite the many changes brought on by the post-COVID 19 world!